1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account
• Make a purchase
• Sign up for our email list
• Contact us for customer service
• Submit reviews or other content

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through our payment processor)
• Order history and preferences

Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit
• Cookies and similar tracking technologies (see Cookie Policy below)

 

2. How We Use Your Information

We use the information we collect to:

Order Processing and Fulfillment

 

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Process payments and prevent fraud
• Communicate about your order status

 

Marketing Communications

 

• Send promotional emails, newsletters, and updates about new products, sales, and events (only if you opt in)
• Personalize your shopping experience
• Send information about products we think you may like

 

Site Improvement 

 

• Analyze site usage and trends
• Improve our website functionality and user experience
• Develop new products and services
• Conduct market research 

 

Legal and Security

 

• Comply with legal obligations
• Prevent fraud and unauthorized transactions
• Protect our rights and property
• Respond to legal requests and prevent harm

 

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances: 

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers (e.g., USPS)
• Email marketing platforms (e.g., MailChimp, Klaviyo)
• Web hosting and analytics providers
• Customer service platforms

These providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from using it for their own purposes. 

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal process (e.g., subpoena, court order)
• Requests from government or law enforcement agencies
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity

Business Transfers

If Te-Qu is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our Site. 

With Your Consent

We may share your information for any other purpose with your explicit consent.

 

4. Email Marketing

Opt In

When you provide your email address on our Site (through newsletter signup, account creation, or at checkout), you may opt in to receive marketing emails from Te-Qu about: 

• New product launches
• Exclusive sales and promotions
• Style tips and brand updates
• Special offers

Opt Out

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Contacting us at support@te-qu.co
• Updating your account preferences

Please note: Even if you opt out of marketing emails, we will still send you transactional emails related to your orders (confirmations, shipping updates, etc.). 

 

5. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences. 

Types of Cookies We Use

 

• Essential Cookies: Necessary for the Site to function (e.g., shopping cart)
• Analytics Cookies: Help us analyze how visitors use the Site (e.g., Google Analytics)
• Marketing Cookies: Track your activity to deliver personalized ads and measure campaign effectiveness
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site. Most browsers accept cookies by default, but you can modify your settings to decline cookies if you prefer. 

 

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information. 

 

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing through PCI-compliant processors
  
• Regular security audits and monitoring
• Restricted access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. 

 

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations (e.g., tax records)
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we will securely delete or anonymize it. 

 

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information: 

Access and Portability

You have the right to request access to the personal information we hold about you and, in some cases, receive a copy in a portable format. 

Correction

You have the right to request correction of inaccurate or incomplete personal information. 

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations). 

Opt-Out

You have the right to opt out of marketing communications at any time. 

Do Not Track

Some browsers have "Do Not Track" features. We currently do not respond to Do Not Track signals, but we do honor opt-out requests as described in this policy. 

To exercise any of these rights, please contact us at support@te-qu.co.

 

10. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

 

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): 

• Right to know what personal information we collect and how it's used
• Right to delete personal information (subject to exceptions)
• Right to opt out of the "sale" of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@te-qu.co.

 

12. International Users

Te-Qu is based in the United States. If you access our Site from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using our Site, you consent to this transfer. 

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Effective Date." Material changes will be communicated via email or prominent notice on our Site. 

Your continued use of the Site after changes are posted constitutes your acceptance of the updated Privacy Policy. 

 

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Te-Qu

Chicago, IL 60608

Email: support@te-qu.co

By using this Site, you acknowledge that you have read, understood, and agree to this Privacy Policy.